Booking policy

Reservations

Reservations will be received through the official website of Monte Adentro Cycling Adventures, where the client must provide accurate and complete information in the registration form, including their identification and location details. To confirm their reservation, the client must make the payment for the desired trip, choosing from the various payment methods offered by the agency.

Reservation Confirmation

Once the client's information is received and the payment has been made, the agency will provide the client with a reservation confirmation. This confirmation will include details of the itinerary, included services, and any other relevant information.

Client Cancellations

If the client wishes to cancel their reservation, the following cancellation policies will apply:

Cancellations made more than 15 days before the trip start date: A penalty of 20% of the total cost of the trip will be applied.
Cancellations made between 15 and 3 days before the trip start date: A penalty of 50% of the total cost of the trip will be applied.
Cancellations made less than 3 days before the trip start date: No refunds will be issued.

Agency Cancellations

In exceptional cases, such as significant changes in the trip schedule or the impossibility of carrying out the trip due to external factors beyond the organization's control, the agency may cancel the reservation.

In the event of cancellation by the agency, the client will be offered the option to reschedule the trip, exchange it for another trip, or receive a full refund of the amount paid.

Reservation Modifications

If the client wishes to make modifications to their reservation, such as changes in dates, destinations, or additional services, it will be subject to availability and additional charges may apply.

Refunds

In the event of a cancellation and when a refund is applicable, it will be processed within 15 business days from the date of the cancellation request.

Refunds will be made via bank transfer.